Refund policy

REFUND & RETURN POLICY

Last updated: August 20, 2026

30-Day Satisfaction Guarantee

At GarageRig, we stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund.

Eligibility

To qualify for a return, your item must:

  • Be returned within 30 days after delivery.
  • Be in its original condition — unworn, unused, and unmodified.
  • Include the original packaging and all accessories.

The following items are not eligible for return:

  • Products damaged due to misuse, abuse, accidents, or unauthorized modifications.
  • Products showing excessive wear and tear beyond normal inspection.
  • Gift cards.
  • Items returned more than 30 days after delivery.

⚠️ GarageRig reserves the right to refuse a return or refund if we determine, at our sole discretion, that our return policy is being abused. This includes but is not limited to: excessive return frequency, patterns consistent with product misuse, or fraudulent claims. Returns are limited to one request per order.

North America (United States & Canada)

How to Start a Return

Email support@garagerig.co with:

  • Your order number
  • The reason for your return

Our support team will respond within 1–2 business days with return instructions.

⚠️ Items sent back without prior authorization will not be accepted.

Unless the item is defective or incorrect, customers are responsible for return shipping costs. For your protection, we recommend using a trackable shipping service, as GarageRig cannot be responsible for returns lost during transit.

Refund Processing

After your returned item is received and inspected, refunds are processed within 3–5 business days. Refunds are issued to your original payment method. Depending on your bank or payment provider, funds may take an additional 3–7 business days to appear.

⚠️ GarageRig reserves the right to deny a refund if the returned item does not meet the eligibility conditions stated above upon inspection.

International Orders (United Kingdom, Australia & European Union)

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of delivery of the last item on your order (this exceeds the statutory 14-day minimum), without giving any reason.

How to start a return or cancellation:

Alternatively, email support@garagerig.co with your order number.

After you notify us:

  • We will accept your return within 14 days of your notification
  • Refunds will be issued within 14 days of receiving the returned goods, to your original payment method
  • We will refund the standard outbound shipping cost (the least expensive standard delivery option we offer). Express or premium shipping upgrades are non-refundable
  • Return shipping costs are your responsibility unless the item is defective or incorrect

Exemptions — the right of withdrawal does not apply to:

  • Products damaged through misuse or unauthorized modification
  • Gift cards

Australia — Australian Consumer Law (ACL)

If you are located in Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Our 30-Day Return Policy and 1-Year Warranty operate in addition to, and do not limit, your rights under the Australian Consumer Law.

To make a claim, contact support@garagerig.co with your order number and details of the issue.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you received the wrong product, please contact support@garagerig.co within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos or videos clearly showing the problem

After verification, GarageRig will provide a replacement or issue an appropriate resolution at no additional cost.

⚠️ Submitting false or fraudulent damage claims is a violation of these policies. GarageRig reserves the right to deny claims where evidence suggests intentional damage, misuse, or misrepresentation, and to take appropriate action including restricting future orders or reporting to relevant authorities.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order. If your item is defective or damaged upon arrival, we will replace it free of charge.

Warranty

Every GarageRig product includes a 1-Year Limited Manufacturer's Warranty covering defects in materials and workmanship under normal use.

To submit a warranty claim, email support@garagerig.co with:

  • Your order number
  • Photos or videos showing the issue

In most cases, warranty claims do not require returning the original product. GarageRig will determine whether a replacement, repair, or other appropriate solution will be provided.

The warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage
  • Accidental damage
  • Misuse or improper installation
  • Unauthorized modifications

⚠️ Warranty claims are subject to review and verification. GarageRig reserves the right to deny warranty service if evidence indicates the issue was caused by misuse, neglect, or unauthorized modification.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact us:

GarageRig LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States
Email: support@garagerig.co

Our customer support team typically responds within 1–2 business days.