Shipping policy

SHIPPING POLICY

Last updated: August 20, 2026

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays). This applies to all destinations including international orders.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

North America (United States & Canada)

Shipping Method Estimated Delivery Cost
Standard Shipping 7–15 business days Free on all orders

Delivery times are estimates and are not guaranteed.

International Shipping (United Kingdom, Australia & European Union)

GarageRig proudly ships to customers across the United Kingdom, Australia, and selected European Union countries.

Estimated delivery: 8–18 business days
Shipping: Free on all orders

Important — Duties, Taxes & Import Fees (DDU)

GarageRig ships on a Delivered Duty Unpaid (DDU) basis for all international orders. This means:

  • The product price charged at checkout does not include customs duties, VAT, import taxes, or brokerage fees.
  • These charges are determined by your local customs authority and are the sole responsibility of the recipient.
  • GarageRig has no control over these fees and cannot predict their amount.
  • Packages may be held by customs until applicable fees are paid.
  • Refusal to pay customs fees may result in the package being returned or abandoned. In such cases, GarageRig is not responsible for the loss of the shipment and return shipping costs may be deducted from any applicable refund.

We recommend checking with your local customs office for estimated fees before placing an order.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active after shipment.

If you have not received your shipping confirmation within 3 business days, please check your spam folder before contacting us at support@garagerig.co.

Multiple Shipments

Some orders may be fulfilled from multiple warehouses. If this occurs, your order may arrive in separate packages and on different delivery dates. You will receive tracking information for each shipment.

Shipping Delays

Estimated delivery times do not include delays caused by:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier disruptions
  • High shipping volume
  • Events beyond our reasonable control

GarageRig is not liable for delays caused by shipping carriers or customs authorities.

Lost or Stolen Packages

If your tracking indicates that your package has been delivered but you cannot locate it, please:

  • Check around your delivery location.
  • Ask neighbors or your building management.
  • Contact the shipping carrier directly.

If your package remains missing after 48 hours, please contact support@garagerig.co. We will assist in working with the carrier to investigate the shipment.

GarageRig is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.

Damaged Packages

If your order arrives damaged during transit, please contact support@garagerig.co within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping packaging

After reviewing your claim, we will arrange a replacement or another appropriate resolution at no additional cost.

Incorrect Shipping Address

Please carefully verify your shipping address before completing your order. Address changes can only be made before the order has been processed for shipment — contact support@garagerig.co as soon as possible if a correction is needed.

GarageRig is not responsible for orders shipped to an address entered incorrectly by the customer. Re-shipment fees may apply if a package is returned due to an incorrect address.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

GarageRig LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States
Email: support@garagerig.co

Our customer support team typically responds within 1–2 business days.